Institut Cléone Terms of Service and Privacy Policy

Last updated 13 December, 2019

1. Terms

By accessing the website at https://www.institutcleone.fr, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Institut Cléone’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial
    or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Institut
    Cléone’s website;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Institut Cléone at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Modifications

Institut Cléone may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

4. Governing Laws

These terms and conditions are governed by and construed in accordance with the laws of France and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

PRIVACY POLICY

Your privacy is important to us. It is Institut Cléone’s policy to respect your privacy regarding any information we may collect from you across our website,
https://www.institutcleone.fr
We do not ask for your personal information unless we truly need it. When we do, we will only collect what we need by fair and lawful means and, where appropriate, with your knowledge or consent. This Privacy Policy takes you through how we are collecting data, what data we collect and how and why we use it and who we share that data with.
We do not share your personal information with third-parties, except where required by law or when consent has been provided by you. We will only retain personal information for as long as necessary to provide you with a service.
We do not store your personal information on our servers unless it is required for providing a service to you. What we store, we will protect within commercially acceptable means to protect your personal information from loss or theft, as well as unauthorized access, disclosure, copying, use or modification. For statistical purpose, we may collect website usage information and store it in log files. These logs files will contain standard information collected by web servers, such as client IP address, browser type, internet service provider, operating system and the like. This information is used internally to administer our website and to gather demographic information about our user base.

How is Your Data Collected

Institut Cléone collects data in two ways; Actively and Passively.
Actively collected data is information voluntarily provided by you by submitting a web form, registering and submitting an application, or by communicating with our company.
Passively collected data is information collected behind the scenes such as the pages you visit on our website, or the advertising campaign that brought you to our website

We do not use passively-collected information to determine your identity. Your identity is voluntarily provided by you, via an ‘active’ method.
More specific details on the methods we use to collect data are described below.

Website Forms

When you submit a web form, register an application, submit an application, or any other web form on www.institutcleone.fr, the information submitted in the form is collected.
Generally, this will include:

  • Your first and last name.
  • Your email address.
  • Your phone number.
  • Your country.

Application forms request other information, such as your date of birth, you residential address, your language, your education experience, your interests and ambitions, your high school certifications, your CV/resume, your portfolio as it relates to the faculty you are applying for, your passport, or your credit card details if submitting an application for our programs and/or workshops.

Passively Submitted Information

Advertising Campaign information that is not visible on our website forms may also be submitted along with the visible information in our web forms.
This includes:

  • Campaign Name
  • Source (e.g. Google, Bing etc)
  • Medium (e.g. Paid Search, Organic Search, Referral)
  • The search term you entered into search engine that bought you to the site.
  • The content of the Advertisement that bought you to the site.
  • Your Public IP Address
  • Browser Type
  • Internet Service Provider Address
  • Referring page
  • Operating system
  • Date/time stamp when you submitted the form

Application Submissions

There are different fee and deposit structures for the programs at Institut Cléone that may need to be paid upon submission or acceptance into a program.

Cookies and Beacons

Cookies are small files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Most web browsers also allow some control of cookies through browser settings.
Web beacons (tracking pixels) are tiny transparent images embedded in ads on web pages to track how many users visit our website or view our digital ad to help us understand how users are interacting with our website.

Web Beacons and Cookies in Use:

  • Google Analytics
  • Twitter Analytics, Twitter Conversion Tracking
  • LinkedIn Insights, LinkedIn Ads
  • Facebook Signal, Facebook Pixel, Facebook Custom Audiences
  • MailChimp Goal Tracking

How and Why Institut Cleone Uses Your Data

Directly collected information on our website is important to us to make sure you receive all the information necessary to use our services. You have landed on the Institut Cléone website and performed a ‘positive action’ by applying for or requesting more information about our programs or/and workshops, so we need to be able to contact you to provide you with the service or information you have requested.

Your voluntarily submitted contact details are used to:

  • Provide you with Institut Cléone’s services (such as processing applications, payments, and sending application status details).
  • Respond to your requests and questions.
  • Communicate updates to our programs and workshops.
  • Communicate issues in our programs or workshops.
  • Communicate support and useful information about your application status.
  • Request your involvement in improving our programs and workshops.
  • For our staff to communicate with you directly.

Information collected during your application submission is used to screen all applications for approval and acceptance into our workshops and/or programs.

Data submitted to us in a request for more information or support with application submissions is used purely for responding to queries and resolving any issues. Your data is shared with members of our administration and student enrollment teams only, and is never shared externally. In any rare situation where it is required to share your data externally, this will only be done with your express permission.
As mentioned, we use cookies and beacons that may collect information about you such as the advertising campaign that resulted in you finding our website, and submitting a form (what we call a conversion).

Passively collected information is used to:

  • Provide us information about website usability, user interaction and number of users.
  • Track and analyze trends and patterns to improve our website and online ads.
  • Help us identify you as a repeat visitor.
  • Provide you information on our products and services that may be of interest to you.
  • Provide you with more relevant advertising online.
  • Manage and track the effectiveness of our marketing efforts.
  • Gather demographic information about our user base.

How Does the Data We Collect Affect You?

If we have collected direct information from you, you may receive emails from Institut Cléone to update you on our programs and workshops, and emails or phone calls from employees at Institut Cléone to make sure you are happy with our programs or workshops and to answer your questions or issues.

If we have collected passive information from you, you may see advertising messages from Institut Cléone when visiting other websites. This data is not personally identifiable but does make up the statistics Institut Cléone uses to analyze website activity. For example, your browsing activity on our website will count towards the ‘number of sessions’ and ‘number of unique visitors’ on our website.

Who Institut Cléone Shares Your Data With

Authorized service providers

Institut Cléone uses some authorized service providers to collect and store your data.
For example, the data you submit in forms on our website is collected securely in the webform builder software we use, before it is securely posted to our customer relationshipmanagement software and our email marketing provider.
Institut Cléone only uses authorized service providers that guarantee compliance with theGDPR (General Data Protection Regulation), and where we have signed a binding DPA (DataProcessing Agreement) with them.
We may share your personal information with authorized service providers that perform certain services on our behalf. These services may include:

  • Providing customer support
  • Providing customer relationship management (CRM)
  • Fulfilling application submissions
  • Processing credit card payments
  • Providing email marketing
  • Reselling and distributing information about our programs and workshops
  • Providing marketing assistance
  • Supporting our website functionality
  • Delivering program or workshop information packs

Although these service providers may have access to personal information needed to
perform their functions, they have entered into a contract that requires them to use your Personal Information only for the provision of services to us in a manner that is consistent with this policy.

Institut Cléone Employees

Individual Institut Cléone employees also have access to the data you have submitted to us, either actively or passively. We have policies in place to ensure your data remains secure and confidential and is never shared with third-parties without your express permission.

How You Can Access Your Information

If you have any questions about the data we have collected from you, you can make a subject access request, or request erasure (forget me), by contacting our Data Privacy Officer directly at info@cleone.fr

Your Choices About Collection and Use of Your Information

When you submit your details on our website, you may be given a choice as to whether you want to receive email messages and/or newsletters about product updates, improvements, special offers, or containing special distributions of content by us.
At any time you can choose to no longer receive commercial or promotional emails or newsletters from us by using the Unsubscribe option via our email marketing provider.
You also will be given the opportunity, in any commercial e-mail that we send to you, to opt-out of receiving such messages in the future. Please allow up to 10 days for us to process an opt-out request.

These options opt you out of marketing and automated email communications, however, you may still receive important transaction emails such as receipts, application or program details, as well as important service announcements and administrative notices, such as updates to our privacy policy.

How We Protect Your Personal Information

We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure.
We want you to feel confident using our website and our software. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email.

User Submissions

We may provide areas on our websites where you can post information about yourself and others, communicate with others, upload content and post comments or reviews of content found on the website. Such postings are governed by our Terms of Use.
In addition, such postings may appear on other websites or when searches are executed on the subject of your posting. Also, whenever you voluntarily disclose personal information on publicly-viewable web pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address or share it with another user, you may receive unsolicited messages.
We cannot control who reads your postings or what other users may do with the information you post or otherwise share with other users, so we encourage you to exercise discretion and caution with respect to your personal information. Once you have posted information, you may not be able to edit or delete such information.

Visiting Our Websites from Outside of Europe

This Privacy Policy is intended to cover collection of information on or via our website from residents within Europe. If you are visiting our website from outside of Europe, please be aware that your information may be transferred to, stored, and processed in France where our servers are located and our central database is operated. The data protection and other laws of Europe and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected.

How to Contact Us

If you have any questions about this Privacy Policy or our information-handling practices, please contact us by email or postal mail as follows:

Institut Cléone

3, rue Principale – 67290 La-Petite-Pierre (FRANCE)
info@cleone.fr